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Alternate website available while we fine-tune the new site
We’ve recently launched a new website for Shivani, which is currently in its testing phase. While we’re working to ensure everything runs smoothly, you may occasionally encounter minor issues, especially while placing orders.
If you do face any difficulties during the ordering process, we kindly request you to use our alternate website to complete your purchase without interruption.
We truly appreciate your patience and support as we continue to improve the new platform.
Refund Policy
Review how refunds, cancellations, and order issue handling are managed for this branch.
Shivani Restaurants & Bakery
Effective Date: 15-April-2026
At Shivani Restaurants & Bakery, we strive to provide high-quality food and service. If you are not satisfied with your order, please review our refund policy below.
1. Order Cancellation
- Orders can be canceled only before preparation has started
- Once food preparation begins, cancellations may not be possible
- To request a cancellation, please contact us immediately
2. Refund Eligibility
You may be eligible for a refund or replacement if:
- You receive the wrong order
- Your food is damaged, spoiled, or of poor quality
- Items are missing from your order
- There is a significant issue with your order due to our error
3. Non-Refundable Situations
Refunds may not be provided in the following cases:
- Change of mind after order confirmation
- Incorrect delivery details provided by the customer
- Minor variations in taste or appearance
- Delays caused by third-party delivery services
4. Refund Process
- Contact us within 24 hours of receiving your order
- Provide your order details and, if possible, photos of the issue
- Our team will review your request and respond promptly
5. Refund Method
- Approved refunds will be processed using the original payment method
- Processing times may vary depending on your bank or payment provider
6. Replacement Policy
In some cases, we may offer a replacement instead of a refund, depending on the situation.
7. Contact Us
For refund or cancellation requests, please contact:
Shivani Restaurants & Bakery
